The Society of Collision Repair Specialists launched a new series of weekly videos this year featuring quick tips for body shops.
Repairers can subscribe to the SCRSCollision YouTube webpage to view the free industry video series, which featured Collision Advice CEO Mike Anderson and Database Improvement Gateway Administrator Danny Gredinberg. data. They complement the weekly estimate advice issued by DEG and circulated by CSIS for years.
They are also extremely easy to incorporate into your workday. None of the videos have even reached 5 minutes so far.
Here is a summary of some of the advice published earlier this year. They could, as Anderson put it, “energize your business.”
Clear customer data from totals
Repairers can incur a variety of jobs and apply a variety of fees to a total loss, such as storage, teardown, stripping, or administrative fees, Anderson said in a Jan. 14 video.
“Another thing that I think stores don’t think about is erasing the customer’s personal data from their vehicle before it’s released as a total loss,” Anderson said.
With Bluetooth, USB ports and features like Android Auto and Apple CarPlay, it has become possible for a vehicle to capture and work in conjunction with vehicle data.
“Most people these days use their vehicle like a smartphone on wheels,” Anderson said. Your client may have left their address in the vehicle’s GPS or navigation system — and even the ability to open their home’s garage door, he said.
Anderson encouraged stores to reach out to the customer and ask, “Do you want us to delete your personal data?” »
The Federal Trade Commission in 2018 also advised customers to clear data before selling a car. Back in 2019, infotainment remanufacturer LKQ Premiere Services told us it had to constantly clean up that data. “We find evidence of PII on the majority of systems we bring in and remanufacture,” the company said at the time.
The video didn’t specify how a body shop would go about purging this data, but instructions might be available in the OEM repair procedures or possibly in the owner’s manual. Repairers can also file an “Ask I-CAR” request and ask the educational organization to consult with the automaker on your behalf. Premiere in 2019 mentioned that some apps might learn to erase screen data but fail to erase hard drive data, so repairmen will want to make sure they’re using the correct instructions.
Gredinberg said data clearing or “executing a total loss procedure” was not included in any of the three labor time estimation systems.
Anderson in a Jan. 28 video shared four considerations that could strengthen a repairer’s (or consumer’s) hand when negotiating with an insurer.
• Is it mandatory?
• Is it included?
• Is there a predetermined time?
• What is it worth? (Minor formatting changes.)
Anderson used the example of preparing Toyota and Lexus raw bumpers. It’s a required operation, and a repairman could use a CRIB bulletin from the OEM to prove the work is necessary, he said.
Was it included? “Of course, we know that’s not the case,” he said, but noted that repairers who weren’t sure could always submit a free investigation to DEG.
According to Anderson, all three estimation systems offered predetermined times for adding such manual entries.
If there wasn’t a pre-determined time like this, the repairman would consider what it was worth, according to Anderson.
The idea of determining the value of something appeared indirectly in a February 18 advice regarding accounting practices.
Anderson observed that while bookkeeping was less “exciting” than tip estimation, “it has a place in our business.”
Anderson said each item sold needed a record of the cost of the good “as an expense the opposite of that.”
For example, the cost of physical labor stacked against the billed labor account, or the cost of an OEM part against the selling price, according to Anderson.
This had to be properly mapped to a management system, according to Anderson. He said the purpose of a profit and loss review was to see where a repairer was losing money or failing to maximize profits.
Anderson also advised stores that accounting should note work in progress to get an accurate picture of the store’s finances.
This involved any costs already incurred for an open job, such as money paid to technicians or for towing or parts, he said. If it looks like an ordinary expense, the repairer might be worried about losing money, and “that’s not really accurate,” according to Anderson.
Conversely, money already received for work not yet completed could provide a “false sense of security,” Anderson said. Most or all accounting systems will provide what is “often called a prepayment report” to account for this income.
He said the Automotive Management Institute, most or all paint companies and his company Collision Advice all offer accounting training.
“I know bookkeeping might not be exciting, but…at the end of the day, it’s how we pay our bills,” he said.
Search for OEM procedures
A potential expense and charge may involve labor or the cost of researching OEM repair procedures.
Anderson in a Feb. 4 tip said that “according to Google,” it takes two minutes to read a page of a technical document. (It was unclear whether the statistic was Google’s or derived from a page found in a Google search.) Executive Read estimated it could be even longer: 2 minutes for an average person to read a page non-technical and 5-6 minutes per technical page.
Anderson also offered a way to look at the cost of an OEM repair procedure subscription, which can be purchased for different durations depending on the OEM. Anderson suggested that a repairer could divide the price of the subscription by the number of models of that brand repaired in a year if the subscription was annual. “Otherwise, I love that we can charge for just a day or two.”
Gredinberg said the three estimating services call labor and subscription fees not included.
“All three estimating services have language about it,” he said.
The trick highlighted requests DEG 17350 to 17352.
DEG’s response to ID 17350 outlines CCC’s view of “Accessing Repair Information/Subscription Cost” and “Retrieving/Finding Repair Information” procedures not included.
In issue 17351, DEG repeated Audatex’s response to previous inquiries: “We have reviewed your concern and Audatex’s working procedures. Any labor related to research and/or investigation of OEM EPC and/or service information is not included in the labor values provided by Audatex. In addition, any relative OEM information subscription costs are not included in the parts or labor values provided.
DEG also cited an earlier response from Mitchell in Response #173512: “The labor associated with the purchase of an OEM subscription is not included in labor allowances. published.”
According to a Feb. 25 tip, researching OEM procedures was important when it came time for a store to disconnect or reconnect a battery.
“Before disconnecting a battery, consult the OEM repair procedures and find out if there is any battery lag time,” Anderson said. Some OEMs require body shops to wait a certain amount of time after a vehicle has stopped before the repairman can disconnect the battery, he said.
“Make sure you wait,” Anderson said. “Because if you don’t it will throw a lot of DTCs.”
Anderson said many automakers’ repair procedures also contain a section on when a battery has been disconnected and reconnected.
Anderson said he encountered a Toyota where six different procedures were required after a battery disconnect-reconnect. Most of them were called “initializations,” he said. Two of the operations required a test drive.
He said he also had to deal with a Nissan that had required 11 procedures following a disconnect-reconnect. Three of these operations required an analysis tool.
When asked if such labor was included in repair times, Gredinberg replied, “Process is not included.”
Gredinberg encouraged workshops to think about how many times this might be needed, giving the example of a battery disconnected for reassembly but reconnected to move the vehicle. Another disconnect and reconnect might be needed during the repair, he said. Think about how often that might happen, followed by scan tool initializations or resets, Gredinberg said.
“It’s an operation not included,” he said.
Gredinberg also told stores to follow OEM procedures in order to disconnect cables “to prevent further damage.”
“Remember, it’s not just about unplugging the battery,” Anderson concluded to end the video.
SCRS Collision YouTube Channel
“CSIS Quick Tips: Disconnecting and Reconnecting the Battery”
SCRS Collision YouTube channel, February 25, 2021
“SCRS Quick Tips: OEM Procedure Research – accessing the information that matters”
SCRS Collision YouTube channel, February 4, 2021
“CSIS Quick Tips: Deleting customer data from vehicles in the event of a total loss”
SCRS Collision YouTube channel, January 14, 2021
« CSIS Quick Tips: Accounting | Maximize your profits”
SCRS Collision YouTube channel, February 18, 2021
“CSRS Quick Tips: Negotiating Advice That Makes You Pay!”
SCRS Collision YouTube channel, January 28, 2021
I-CAR Repairability Technical Support Links to Official OEM Repair Procedures Websites
Featured Image: Mike Anderson, CEO of Collision Advice, speaks during a battery advice video released February 25, 2021 by the Society of Collision Repair Specialists. (Screenshot from CSIS YouTube channel)